Your vCIO is your virtual Chief Information Office and performs many of the same duties that an internal Chief Information Officer would. Those duties include budgeting, Disaster recovery planning, Auditing security and infrastructure, telecommunications procurement, and even an IT roadmap for the next few years.
Your vCIO will help you with all your IT budgeting needs like planning out new hardware purchases and coming up with a reasonable yearly budget based on your growth. This budget will be used for all IT planning and will be updated every year. Typically, budgets are done in 1, 2 and 3-year increments but we can do up to 5 years for more mature businesses with a linear growth line to plan based on.
Audits are performed on a regular basis to confirm your infrastructure is up to date and functioning as expected. This confirms no changes have been made outside of the IT plan and that the changes in the IT plan are still in line with your business goals.
Cyber Security audits are also performed on a yearly basis. Some of the processes within this audit involve random Phishing tests on your staff to confirm they can spot phishing attempts and report them to the correct people. Other factors in your audit include reviewing password policies and the last time people have changed their passwords including administrators such as Brock IT staff.
Disaster Recovery Planning
One of the most important tasks of a vCIO is to create a disaster recovery plan. This plan is sometimes as simple as a one-page document explaining what to do for different scenarios up to an entire binder due to the complexity of your environment. A good disaster recovery plan should include several different scenarios, the challenges involved and what the solutions are to get you back up and running as quickly as possible.
One of the less glamorous but extremely important tasks of a vCIO is controlling the cost creep we find with telecommunications providers. We’ve all had it where we sign up with an internet provider at one rate and within 2 years it’s almost double the price. Your vCIO will work with representatives with major telecom companies to get your price in line with our reasonable pricing standards.
This isn’t just Internet either, we will negotiate your cell phone, landline or VoIP contracts as well. Often, we’ll send out a Request for Proposal to the major carriers to have them compete for the contract to confirm we’re getting you the best possible price.